The Compass is a visual, structuring, and easy-to-use web-based tool and method designed to promote customer-counsellor interaction and strengthen the related service network.
The Compass helps the customer to think about their life situation in a structured and positive way. The Compass produces a visual picture based on the assessment. It gives a holistic view to different aspects of life, ones strengths and possible challenges. Customer and the counselor/mentor can then discuss together about this entity. The assessment of the need for services can be compared with the available services and possibilities directly in Compass's software.
The customer is in the lead role and The Compass is an aid in conversation. The counselor is a listener who helps to find alternatives.
We need to know the clients life situation so we can help the client as well as possible. The Compass is a structuring and positive method to bring up things to talk about and help build and strengthen contact and trust.
The different dimensions of the compass help to outline the potential need for network collaboration. The method enriches the idea that none of us ultimately works alone and services are often interconnected. The compass helps to find services and partners that are suitable for the customer's situation. This way it’s easier for the customer to decide where he or she would like to start promoting his or her situation.