Monitoring of U-LEAD with Europe's Support to Improved Administrative Service Delivery


U-LEAD with Europe was a multi-donor program financed by the European Union and its member states Denmark, Estonia, Germany, Poland and Sweden. The aim of the program was to contribute to the ongoing Decentralization reform in Ukraine, the goal of which is to radically improve the living conditions of the residents of Ukraine. U-LEAD consisted of two components. One coordinated by GIZ while the other (C2) was coordinated by Sida. The monitoring assignment covered the Sida coordinated component, titled ''Support to Improved Administrative Service Delivery'' which was implemented by SKL, NIRAS AB and the Estonian E-Governance Academy.

The assignment was part of Sida's responsibility to monitor and report to the EU for the U-LEAD component it coordinates. This assignment filled that function by:

  • Designing a monitoring mechanism for the component implementation.
  • Elaborate baselines in line with results framework and based on existing data.
  • Collect data from selected Administrative Service Centers (ASCs).
  • Monitor to ensure that monitoring of C2 is done in a holistic manner.
  • Produce information material based on the monitoring in order to increase visibility. 

The project entailed a rigorous data collection taking various forms: online surveys, interviews, field visits and a reoccuring National Random Probability survey conducted in collaboration with Ukrainan survey company InfoSapiens. 

The final monitoring report notes that the Programme has been quite successful and proved to be a gamechanger, giving a practical and tangible contribution to the process of modernising and expanding the network of Administrative
Service Centres in Ukraine, strengthening the legislative framework, and giving good visibility to the whole process.


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