We have expanded our research services to support present reforms as well as possible. FCG’s research activities involve a diverse range of surveys, studies and progress reports. We use the industry’s latest research data to support both municipalities and the state administration in decision making. Our researchers also have a wide network of partners.
Our surveys respond to the diverse needs of customers. Our research services include the largest cities, municipalities, ministries and government agencies in Finland. We analyse a wide range of materials and aggregate results into conclusions and development recommendations. Changes are always based on an assessment of the current situation.
Examples of our assignments
- Assessment of regional finances for specialist healthcare (Sosteri municipal group)
- Skills needs in the natural sciences from the perspective of companies (University of Oulu)
- The status of passive infrastructure in municipalities (Finnish Transport and Communications Agency Traficom)
- The collaborative economy as an opportunity in the archipelago regions (Ministry of Agriculture and Forestry)
- Cost survey for vocational education (Finnish National Agency for Education)
- Healthy spaces 2028 consultant report
- Survey products
Population surveys are used to effectively determine the perceptions of services amongst municipal inhabitants. A comparison database of more than 30 municipalities makes it easier to visualise each municipality’s own strengths and find areas for development. In customer satisfaction surveys, the survey form is designed with the customer, or standard templates can be used to allow comparison with other organisations.
Examples of assignments
- Community technical services research in more than 50 towns and cities
- Urban and municipal services study once in a council term
- Annual municipal services study
- Comparison systems and statistical analyses
We use a diverse range of statistical analyses and benchmarking systems, for example, in the analysis of service costs, service structure and the operating environment. Development trends in vitality, for example, in the area of jobs, labour and production, can be evaluated for years ahead. Comparative information can be for strategy monitoring and other purposes.
Examples of assignments
- Expectancy costs and savings potential in more than 50 municipalities
- Operating environment analysis in the USO5 network municipalities
- Pressure assessments of municipal finances until 2035
- Work and labour scenarios
The assessments provide new information on the activities and impacts of programmes and organisations, for example. The possibility of comparing their own strengths and development targets with other organisations brings an additional dimension to development work. The assessments highlight targets for development.
Examples of methods
- The ITE method is an agile work community tool designed for the assessment and development of service quality. Being easy to use, it is often the first step towards systematic quality management. The ITE method can be used by anyone interested in the quality and development of their work: private and public working communities, professionals and volunteers.
- The common assessment framework (CAF) is a quality assessment tool for public sector organisations that we have significant experience with using.